For physios, OTs, psychologists and allied health practices

A 15-minute check-up for your practice.

Answer questions about seven areas of the practice and get a health score, plus a ranked plan of what to fix first, with a realistic time estimate on every item.

Built around the systems you already run, whether that's Cliniko, Halaxy, Jane or a spreadsheet you've never quite got around to replacing.

Start the free check-up → What's changing in 2026
Free  ·  No card required  ·  No patient data, ever
A score across 7 areas

See where the business is strong, and where it's quietly leaking money.

A ranked action plan

Not a list of everything. The things worth fixing first, in order.

How to actually fix it

Each priority comes with step-by-step instructions, built around the tools you already use.

Realistic time estimates

Every fix tells you how long it'll take before you commit to it.

64 /100
Overall business health
New client enquiry 71
Booking & scheduling 68
Google & online presence 55
Referral relationships 80
Existing & past clients 43
Internal systems 62
Technology & automation 38
Reviewed September 2026

Three things that changed for allied health practices this year.

01

Card surcharges stopped on 1 October, and health is not exempt

From 1 October 2026 you can no longer add a card surcharge to a gap payment or a private fee. The RBA is explicit that businesses are not exempt unless a card network's rules or the law say so, and no exemption exists for health services. The cost does not disappear, it moves into your margin unless you reprice. Most payment providers switched the function off rather than waiting to be asked, so a practice that has not looked at its fees is absorbing it quietly.

RBA Payments System Board, Conclusions Paper and FAQ · reviewed September 2026
02

Your My Health Record security policy had to be rewritten by 1 October

The My Health Records Rules 2026 replaced the 2016 Rules, and the transitional period for organisations registered before 1 April 2026 ended on 30 September. Every registered provider organisation now needs a written security and access policy that meets the new rules, including a documented process for responding to a My Health Record data breach. The OAIC and the Australian Digital Health Agency publish a template and a fact sheet, so for most practices this is an afternoon rather than a project.

My Health Records Rules 2026 (F2026L00392); OAIC and ADHA guidance · reviewed September 2026
03

Thriving Kids started on 1 October, and it is not built around clinic rooms

General supports began on 1 October 2026, targeted supports that name allied health therapy begin in January 2027, and the rollout completes by January 2028, when NDIS access changes for children aged 8 and under with developmental delay or autism and lower support needs. The model delivers therapy where children live, learn and play rather than in a clinic, which changes travel, caseload density and supervision. If your caseload is NDIS early childhood, the next year is a funding transition rather than a pricing cycle.

health.gov.au; NSW DCJ; Allied Health Professions Australia · reviewed September 2026
What we look at

Seven areas, in the language of a practice.

Every area leans on the others. A booking problem often turns out to be a referral problem, and a quiet week is usually something that went wrong three steps earlier.

Start the check-up →
New patient enquiries

How someone with a sore knee finds you at 9pm, what happens to their call while you're in a session, and whether the enquiry is still warm by the time anyone rings back.

Booking & scheduling

Whether online booking, reminders and a waitlist are doing the work, or whether a late cancellation just means an empty hour that nobody fills.

Google & online presence

Whether you come up for "physio near me" in your suburb, what your reviews actually say, and whether the website ends in a booking or in a missed phone call.

Referral relationships

Whether GPs, specialists, community services and NDIS coordinators know precisely what you treat, and whether anything goes back to them once you've seen their patient.

Existing & past clients

Recalls, discharge follow-ups, and the clients who finished a plan eighteen months ago and would come back tomorrow if anyone asked them.

Internal systems

Whether the practice runs on documented process or on you remembering, and what actually happens to a week when you take leave.

Technology & automation

Whether your practice management system, scribing, telehealth and NDIS billing are saving you hours, or just quietly accumulating subscriptions.

No migration required

Your plan is written around what you already run.

Tell us what the practice runs on and the steps come back specific to it, down to which screen to open. We are not going to open with "migrate everything".

Practice management
ClinikoHalaxyJane AppZandaPower Diary
Scribing & clinical AI
HeidiPerciPhysiPal
Systems you share with
Best PracticeMedicalDirectorGenieZedmedMediRecords
NDIS & community rostering
Rotawiz

Running something that isn't here? Name it in the check-up and the plan is written around that instead.

What comes back

One priority, as a practice actually receives it.

Not "improve your referral pathways". A specific job, ranked against everything else we found, with an honest estimate of what it will take on a Tuesday between patients.

Priority 2 · Referral relationships
Send a discharge summary back to the referring GP within 48 hours
Referral relationships ⏱ 45 min to set up HIGH impact
  • Build one discharge summary template in your practice management system, with the fields a GP actually reads at the top.
  • Add a task that fires on discharge so it never depends on anyone remembering.
  • Send the first ten by hand, then check which GPs start referring more.
On the paid plan, this is where Spryng writes the template and the steps for your specific system.
Before you start

Questions practitioners ask us.

Does this involve patient data?

No. The check-up asks about the business, never about patients. There is no clinical information in it, nothing to connect, and no reason for us to touch your practice management system. If a question ever feels like it is edging toward patient detail, it is not meant to be, and we want to know about it.

Is it useful if I'm a solo practitioner?

That is most of who uses it. A solo practice has the same seven areas as a six-room clinic and far less slack when one of them is not working, because there is nobody to hand it to. The plan comes back ranked, so you can do the first thing and ignore the rest until you have room.

Do I need to connect Cliniko, Halaxy or anything else?

No integrations, no logins, no permissions to grant. You tell us what you run on and the guidance is written for that system. The only thing we look at directly is your public website and Google listing, which anyone can see anyway.

How is this different from the reports my practice management system gives me?

Your practice management system reports on what happened inside it: occupancy, billings, rebooking rates. It cannot see the enquiry that never became a booking, the GP who stopped referring, or the fact that your Google listing has the wrong hours. The check-up looks across the whole business and then tells you which gap to close first.

What actually happens after the 15 minutes?

You get a health score across the seven areas and your first two priority actions, free, straight away. Each item carries an honest time estimate so you can pick something that fits the gap you have. Pro opens up the full ranked plan and unpacks each priority into step-by-step instructions for the tools you named.

What does it cost?

The check-up, the score and the ranked plan are free, and there is no card required to get them. Pro is $49 a month for the implementation guidance and progress tracking, and it is not live yet. Nothing about the free check-up expires when it launches.

What's a healthy profit margin for a physio or allied health practice?

Owner-operated practices in Australia typically run a 15 to 25 percent net margin, with a 50 percent gross margin as the number to protect first. If your check-up flags margin as a red area, it usually traces back to one of a small number of places: pricing, no-shows, or wages creeping ahead of revenue.

What's a good revenue-per-practitioner benchmark?

Established Australian practices generally land between $180,000 and $280,000 per full-time practitioner each year, built on 75 to 85 percent utilisation. If your practitioners are busy but that number is lower, the gap is usually in fee structure or appointment length, not effort.

Free · 15 minutes · no card

Find out where the practice is actually losing time.

Fifteen minutes, between patients. No credit card, no sales call, and nothing about your patients. Just a clear read on which part of the practice to fix next.

Get your free snapshot →